1.1 When picking up the vehicle, the rider (user/customer) must show a valid driver's license. At the time of pick-up, an additional ID proof (Voter / Office / College ID, Aadhaar Card, Electricity Bill / Rent Agreement/ Passport) must be presented.
1.2 Cash payments are not accepted by Safe&Self Drive., User/customer should pay through digitally using UPI, Debit Card, Credit Card, Mobile Wallets, Payment Link. In case of any fraudulent cash transaction Safe&Self Drive or its vendor will not be responsible.
1.3 If the user/customer exceeds the free km, then excess per kilometer charges will be levied.
1.4 The late return fee would be
Rs. 500 for 4 wheeler + double the hourly fare
1.5 If the ride end time user/customer brings the vehicle with less fuel percentage then a penalty would be
Rs. 350 for a 4-wheeler + fuel cost
1.6 There wont be any fuel refund given by the ground staff at the time of ride end. If User/customer requesting for the Fuel Refund then he should send an Email to support@Safe&Self Drive.com. Only cases with more than 20% excess fuel than ride start fuel percentage will be entertained.*No fuel refund for fuel less booking.
1.7 If you don't bring your driving license, we will not hand over the vehicle, and cancellation is not allowed. Booking will be cancelled by the system in NO SHOW.
1.8 If any of the documents on the vehicle gets lost or damaged the fine will be accrued and the fine depends on which document is lost or damaged
1.9 Safe&Self Drive/vendor(Safe&Self Drive/vendor of the vehicle) holds all the rights to refuse/decline/cancel the bookings at any point of time.
2.1 The user/Customer hereby acknowledges and accepts that the Vehicle was received from the Safe&Self Drive/vendor in the following conditions:
(a) in good and clean condition, except as otherwise specified in the "Vehicle Details and Conditions Report" prepared by the Safe&Self Drive/vendor before the handover of the Vehicle to the user/Customer;
(b) with supplied tools, spare tire, accessories and equipment, keys, the mobile global positioning system (GPS) (if provided) and other accessories, and any other items specified; (c) With the odometer seal intact; (d)With the checked-out odometer reading and fuel reading.
2.2 The User/Customer agrees that the Vehicle has been provided by the Safe&Self Drive/vendor the user/Customer on an ‘as is’ basis, as outlined in detail at the time of delivery of the Vehicle and nothing in this Agreement shall be construed as the Safe&Self Drive/vendor giving to the user/Customer, any representation or warranty as to the nature, condition, fitness for purpose, merchantability or suitability of the Vehicle.
2.3 The User/Customer hereby agrees that the user/Customer shall not be entitled to cancel, withhold, defer, or reduce the Rental Fee or any other amount payable by the User/Customer in terms of this Agreement due to any defect or deficiency in or damage to the Vehicle, except as otherwise noted by the Safe&Self Drive/its vendorin the "Vehicle Details and Conditions Report'' at the time of providing the Vehicle on rent to their/ Customer. Any defect or deficiency in or damage to the Vehicle that is not observed and noted in writing by the Safe&Self Drive/vendor at such time shall be deemed to have been caused by the user/customer, and compensation or damages shall be paid by the user/customer to the Safe&Self Drive/vendor.
2.4 In the event of any breakdown or repair of the Vehicle attributed to the failure in routine maintenance or due to normal wear and tear, a replacement Vehicle of closest category shall be provided by the Safe&Self Drive/vendor to the user/Customer within reasonable time, if the Vehicle is within the city limits of the city in which the Vehicle was hired by the user/Customer. However, such replacement of the Vehicle by the Safe&Self Drive/vendor shall be subject to availability of a replacement vehicle and provided such replacement has been requested by the user/Customer during the normal business hours of the Safe&Self Drive/vendor. The Safe&Self Drive/vendor may at its sole discretion require the User/Customer to pay additional amounts as Rental Fee towards the replacement vehicle.
2.5 To gain the consent of communication once user/customer sign up on our platform until service fee outstanding, invoice or account is cleared, User/customer has no right to withdraw the consent.
2.6 In case of following conditions : Any issues or damages to the vehicle after Breakdown repair/ Accident Repair/ After ride end until its next ride Safe&Self Drive Staff/Its vendor can report to user/customer about the vehicle once and must bear the damage charges as per damage/penalty charge.
3.1 Under no circumstances shall the Safe&Self Drive/vendor be liable to the user/customer or any other person or entity for any special, consequential, incidental, indirect, exemplary, or punitive damages arising out of this Agreement, regardless of cause.
4.1 If the user/Customer defaults in any of the covenants, conditions, or provisions of this Agreement, it is agreed that the Safe&Self Drive may take possession of the Vehicle from the user/customer at any time, at the sole discretion of the Safe&Self Drive/vendor.
5.1 The use of a Lessor's vehicle is prohibited under the following circumstances:
5.2 Our vehicles are not permitted to be used in rallies, rally surcharges, professional or amateur competitions, or media usage.
5.3 Any person who is under the influence of (i) alcohol or (ii) any drug or medication, the operation of which is prohibited or not recommended.
5.4 In the commission of any crime or other illegal activity.
6.1 Please carry your Original Driving License along with additional ID proof - Local ID, Office ID, College ID, Rent Agreement of the residence, hotel booking details, flight or travel booking details, other passengers' details, etc when you come to pick up your vehicle.
6.2 You have to submit your original Driving License or PAN Card to our team member for security purpose, if anyone is not ready to submit this document in that case we are liable to take 5,000/- security deposit which is refundable.
6.3 For the No Fuel Package, there is no travel limit. Distance charges will be applied to the booking amount. Fuel bills are not reimbursed in this package.
6.4 The security deposit will be refunded to the user/customer within 24 to 48 hours after the ride ends.
6.5 Safe&Self Drive does not accept the cash payment, User/customer should pay through digital currency like Debit Card, Credit Card, Mobile Wallets, Payment Link.
7.1 Only Safe&Self Drive or its Staff or its Vendor has the rights to decide the damage severity. For any consequential damages, the customer will be liable to pay the entire cost of repair.
7.2 User/customer can be charged 10% to 25% additionally when damage penalty is being charged part wise.
7.3 Four Wheeler
(a) The user/customer is liable to pay Rs. 29,999* in case of the following conditions: In case of frontal damage or damage to radiator/condenser/oil leakage/engine part/engine seize/tie member; If the repair estimate is crossing Rs. 29,999.
(b) Towing charges to be paid separately by user/customer in case of the accident.
(c) Damage Charges and Policies remains the same even in case of the insurance claim.
(d) User/customer need to submit Keys, Vehicle’s original documents & Documents required for insurance claim to Safe&Self Drive Pick up Location within 24 hours.
(e) For insurance claim user/customer must provide the below documents over Email as well as in Writing - Accident PNR, Vehicle Number, List of the Co-Passangers, Accident Time, Accident Date, At the time of the accident vehicle was headed towards, Vehicle speed at the time of the accident, Drivers Details (Name, DL No, Full address).
(f) FIR or NOC copy from the local police station where the accident took place.
(g) Accident Description - In written along with the self-signature & witness signature.
(h) Self Attested KYC - Driving Licence, Aadhar, Local Id (office/college ID and Ele. Bil or Active Rent Agreement).
(i) Signed Insurance Claim Form with all required Details.
(j) In case of the documents for the insurance claim are not submitted at the time of ride end then user/customer has to keep the security deposit of Rs 5000 until the complete set of documents is submitted.
(k) Our vehicles have a maximum speed limit of 80 km/hr to 120 km/hr (depending upon the limit set by Road Road authorities, State authorities or RTO).
(l) Over-speeding will attract fines. If you plan to travel out-of-state, please ensure that you take the required state’s permit.
8.1 The courts of Maharashtra, Mumbai, India have the sole and exclusive jurisdiction in the event of any legal dispute or conflict between Safe&Self Drive and its users/customers arising from the services of Safe&Self Drive. The user/customer must pay Safe&Self Drive attorney fees and bear the cost of legal proceedings relating to this agreement, including appeals. A user/customer must immediately notify and deliver to Safe&Self Drive every summons, complaint, document, or notice of any kind received by the user/customer in any way relating to an accident, theft, or other circumstances related to the Safe&Self Drive vehicle.
8.2 Being the user/customer of the Safe&Self Drive platform, the user/customer agreed/bound to this privacy policy, cancellation policies, t&c as well as damage policies and this online agreement between Safe&Self Drive/Its vendor and the User/Customer is under the section of the information technology act 2000.